Service Alerts & Updates

From October 7 through to October 20, 2023, the tariff fuel surcharge will be 33.55%. For customers with fixed rate pricing (volume discounts) the fuel surcharge will be 40.55%.

From September 23 through to October 6, 2023, the tariff fuel surcharge will be 33.55%. For customers with fixed rate pricing (volume discounts) the fuel surcharge will be 40.55%.

Click here for additional Fuel Surcharge information.

We are introducing enhancements to Loomis Express Web Services (L-Ship) this fall. These changes include Delivery Photo and Delivery Signature options, as well as Signature/Adult Signature options, and updates to Shipment Value Protection (SVP).

Additionally, there will be two new charges added to the invoicing formats:

  • Carbon Surcharge
  • Poor Label Quality

Effective September 29, 2023, Loomis Express will be implementing a Peak Season Tire Delivery Fee of $20 per piece. This commodity specific fee will be applied in combination to existing Special Handling fees that are generally applicable. This seasonal surcharge will remain in effect until January 15, 2024.

The professional and administrative service fees have been updated. Please click the link below to download the latest fees, effective September 1st, 2023.

View PDF

Please note that as a result of the state of emergency that has been declared in B.C. due to wildfires, service will be impacted to the Central Interior & Southeastern B.C. Shipments within our network destined to areas that have been evacuated, will be held at the nearest terminal until the area reopens for delivery.
Our thoughts are with the people of Yellowknife and other parts of the Northwest Territories impacted by the ongoing wildfires. Please note that shipments within our network destined to areas with the Northwest Territories impacted by evacuation notices and various road closures are being held in Alberta until delivery operations are able to resume.
We are updating rates as of September 1, 2023. As always, Loomis Express is committed to providing enhanced partnership improvements in response to industry needs and suggestions. Updated rates and Terms and Conditions will be posted on this date.

As part of their Climate Change Plan, the federal government implemented a coordinated nation-wide carbon price beginning at $20 per tonne of carbon dioxide equivalent emissions (tCO2e) in 2019. As of April 1, 2023 this cost has increased by 225% to $65 per tonne. All provinces and territories must maintain a carbon price of at least $65 per tCO2e in 2023.

This increase effects multiple aspects of the economy and impacts costs across our entire network ranging from transportation costs to energy costs for heating, to equipment purchases and maintenance.

As a result of this change, we have incurred an increase in our overall costs. As such, it is necessary for us to apply a Carbon Surcharge of 2.5% effective September 1st, 2023 for all shipments handled across our network.

Please see updated Extended Area points to be effective May 3rd.

View PDF

Effective April 15th, Loomis Express will be applying a fee on professional and administrative services. These will include, but not limited to, Invoicing adjustments deemed to be the result of customer errors and technical resources beyond the support of Loomis owned shipping systems. Fee may also apply to operational services provided outside of the scope of our normal operations.
Due to extreme weather conditions in Northern Ontario, we are currently experiencing delays in our service to certain areas. We apologize for any inconvenience this may cause and are working to resolve the issue as soon as possible.
The new easy-intuitive-integrated webship guest portal is now live. Enjoy the seamless experience of online shipping when paying with your credit card. Check out the user guide here for more information.
Effective February 3, 2023, pickup locations serviced by the Boucherville terminal will be charged a weekly pickup of $7.50 or a daily pickup fee of $2.75, depending on service requirements. The fee is due to the impact of the extensive long-term construction on the Lafontaine Tunnel.

Effective January 3, 2023, the current Over Length criteria, a single side dimension greater than 60” (152cm), will be replaced with the following:

  • A single side dimension greater than 48” (122cm)
  • A second longest dimension greater than 32” (82cm)

Please be advised that service into Williams Lake, BC, is currently experiencing significant delivery delays. We are working as quickly as possible to rectify this situation and will update accordingly.


We are launching a new and improved Webship designed to enhance the experience of using online shipping services by Loomis Express by making it easier, more intuitive, and integrated to work seamlessly for your business!

The new Webship is launching in two phases

Phase 1: Guest Portal- The Guest portal is all set to be operational in the coming weeks. With the updated Guest portal, you can ship your packages with fewer clicks and more opportunities to save on Loomis Express services when paying by credit card.

Phase 2: Business Portal - Launching Q1 2023, with access to all the Guest portal features plus a seamlessly integrated shipping experience.

  • Marketplace plugins to automatically import your online orders
  • Loomis Express Small Business discounts with our all new wallet feature allowing you to pay-by-credit card
  • Ability to use your Loomis Express account with your customized discounts
  • Access to Loomis Express and other TFI International Transportation solutions
  • All your orders, activity, and history on a single online platform for complete automation, control, and real-time visibility

Stay tuned for more updates!

Effective Monday, Oct 17th, Loomis Express service guarantees (Domestic 9:00 A.M and Domestic 12:00 P.M.) will be reinstated. To know more, please read our Terms & Conditions.