Frequently Asked Questions
If you would like to speak to a Customer Service Representative, please call
1-855-2LOOMIS (1-855-256-6647), or we can be contacted via email at
Loomis Customer Service.
You can reach our National Office at:
Loomis Express
201 Westcreek Blvd. Suite 200
Brampton, Ontario
Canada
L6T 5S6
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Loomis Express offers customers a convenient Saturday Delivery Service to major
Canadian centres for a standard additional fee of $16.00 per shipment. Major
centres include Vancouver (Metropolitan), Edmonton, Calgary, Winnipeg, Toronto
(Metropolitan), Montreal and Halifax.
For more information see Value-Added
Services.
To use our Saturday delivery service, just follow these simple steps:
-
Call Loomis Express by 3:00 p.m. on Friday. We can then alert the delivery branch
of the incoming Saturday
-
For a delivery to a rural location, call Loomis Express by 1:00 p.m. on Friday. We
will then verify that your destination is a Saturday delivery point.
-
Complete a Loomis Express waybill, check off the Saturday Delivery box, and attach
a Saturday Delivery sticker to all packages within your shipment.
For a full listing of Saturday delivery points, call us at 1.855.2LOOMIS (1-855-256-6647).
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Loomis Express has designed a leading-edge parcel management system track and trace
based on the hand-held computer used by all of our drivers. As the package
moves through the coast-to-coast Loomis Express distribution network, vital
information is scanned into the system at key locations.
Critical information regarding who has received your package and when, waybill
and parcel numbers, along with proof of delivery and digitized signatures are
accurately recorded. You can access this information online instantly, 24hrs a
day, 7 days a week, from anywhere in the world, using our
Track Now! application on this website.
For your convenience, you can view all shipments in one convenient table. Or,
you can call one of our Customer Service Representatives at 1-855-2LOOMIS (1-855-256-6647) and they will track your shipment for you.
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Although our team at Loomis Express works hard to make sure your package gets to
where it has to go, and we have the technology to prevent mistakes from
happening, a shipment may occasionally be delivered incomplete. There are two
likely reasons: human error (misdirected package during sorting) or, if it is a
dangerous goods shipment and must travel separately from all other freight, it
may have been transported on a separate vehicle.
To track your package more easily, please ensure all your packages are marked
with a barcode and contain complete address information, including postal/zip
code. You can trace individual packages within a shipment using our
Track Now! application on this website.
See
Value-Added Services or
our shipping
Terms and
Conditions to find out more about Dangerous Goods shipments.
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Delivering to people's homes is very different from delivering to a business
address. Often the resident is not at home when the courier arrives, and is
therefore unable to sign for receipt of a package. This creates an inevitable
service delay, as we must attempt to contact the person by phone and arrange
for a re-delivery. This is not only time-consuming and costly for the sender
and the receiver, but also for the courier.
The easiest way to ensure that residential packages are delivered without delay
is to write "NO SIGNATURE REQUIRED" in the instructions box. (Please note that
this relieves the courier of responsibility for non-receipt of the package and
should only be used for shipments of low value.)
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Loomis Express provides cardboard envelopes, plastic envelopes, mailbags, stickers
and waybills for your shipments. Please see
Ordering Shipping Supplies for a complete list of supplies available.
Whether you use Loomis Express packaging or your own, a Loomis Express waybill must be
attached to each package in your shipment. When you ship a package using the
Internet, a waybill will be printed off with a portion to attach to each
package in your shipment.
If you wish to use Loomis Express supplies, you can order them at the same time as
your pickup, and a Loomis Express driver will deliver them to you. Or, click on
Ordering Shipping Supplies to place an order through our website.
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A Loomis Express International Waybill must identify all shipments destined to
locations outside of Canada. Dutiable shipments (those that are not simply
documents) must have the proper customs documentation for the destination
country, or they will be held in Canada.
Loomis Express has created a convenient Commercial Invoice for commodity shipments.
For more information see How To
Fill Out Your Waybill.
Although our representatives are extremely knowledgeable about the documentation
and clearance procedures required by U.S. Customs and can advise exporters
accordingly, failure to provide or correctly complete proper international
shipping documents can result in lengthy service delays. These and other
customs delays are beyond the control of Loomis Express, although we will do our
utmost to advise you of the status of any delayed package.
Please see
Terms and Conditions
regarding shipment guidelines and restrictions, or contact a Customer Service
Representative at 1-855-2LOOMIS (1-855-256-6647).
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See our Products and Services menu for the full range of services offered by Loomis Express.
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A Loomis Express Customer Service Representative will quickly contact the driver
to see if he/she can return to your place of business. If he/she cannot return
immediately, a Customer Service Representative will re-schedule another pickup
for you.
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We do not offer a same day service, but we do offer a next day 9am Express
Service, and other time-critical services.
See our
Products and Services menu
for the full range of services offered by Loomis Express.
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Packages are restricted to a maximum of 150 lbs. in weight and 72 inches in
length for both air and ground shipments, for all destinations.
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Please see
Drop-Off Locator for
a complete listing of times and locations, or call one of our Customer Service
Representatives at 1-855-2LOOMIS (1-855-256-6647).
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Our Return Cheque Service is a great solution for shipments requiring payment
for goods on delivery. In this case, a Loomis Express driver collects payment (in
the form of a current or post-dated cheque, certified cheque, bank draft or
money order) on delivery and returns it directly to you from anywhere in
Canada.
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Our transit times vary depending on the destination of the package, and which service you choose. Please refer to the Loomis Express Rate and Transit Guide for a complete list of transit times or click
here.
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This is a precautionary step taken just in case your packages become separated
during the sorting process. By labeling the subsequent boxes that have "B"
stickers on them, you will be assured your packages arrive safely.
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