Help – Service Support
Frequently Asked Questions
All your Loomis supplies including stickers, thermal labels for your Loomis
Express Laser system, packaging products, and pre-printed waybills can be
ordered online.
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Find the specific items you require in the large list of supplies.
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Beside each supply is a box you can put in the amount of the specific item you
want.
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This section contains all the stickers Loomis offers for all the Express
services, such as Loomis Express 9:00, Loomis Express 10:30, etc., Saturday
Express, Dangerous Goods, and more.
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This section contains rolls of labels for your Loomis Express Laser system, or
labelopes for putting WebShip labels in.
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This section contains the different pre-printed waybills we offer.
One Type of Waybill per Order
You can only request one type of waybill per order. If you need to order more
than one type, you will need to create a separate order.
Entering the Waybill Details
If you are ordering pre-printed waybills, you will be taken to an extra screen
after you press the "Submit" button. In this screen, you will be asked to
supply the information to appear on the Ship From and Ship To section of the
waybill.
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This section contains our packaging products such as envelopes and packs.
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Press the "Review and Submit" button.
This will bring you to the confirmation page.
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Confirm the order. If you need to edit any information, click on the edit link
beside the section you wish to change. This will bring you back to the previous
screen where you can make your changes.
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By default, Loomis will assume you will want the supplies delivered to the
location you have entered in the “Ship From” section of your Webship Profile.
If you want to send the supplies to a different location, you will have to
uncheck the “Use Ship To address from my profile” box. When you submit the
order, you will be asked to fill out the “Ship to” address.
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If you have ordered pre-printed waybills, as part of the finalization process,
you will be asked to fill in the Shipper and Receiver details. This information
will show up on the waybills, so make sure you enter in the information
correctly.
Adding Service Type and Payment Mode
You can set certain defaults on your preprints. The two options you can set are
service type and payment method. For the service type you can choose between
the following services:
- Domestic Services:
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Loomis Express Domestic 9:00
Loomis Express Domestic 12:00
Loomis Express Domestic 18:00
Loomis Ground - US Services:
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Loomis Express 10:30
Loomis Express Worldwide
Loomis International Ground - International Services:
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Loomis Express 9:00
Loomis Express 12:00
Loomis Express Worldwide.
For the payment type, you can choose between Pre-paid, Collect or Blank.
Shipper (From)
Fill in all the shipper details. The account number you supply here will be the
number that shows up on the waybill and will be the number that will get
charged to when shipping pre-paid.
Receiver (To)
Fill in all the receiver details. The account number you supply here will be
the number that shows up on the waybill in the collect section of the pre-print
if you choose collect as a payment type.
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If you have chosen to send the supplies to a different location than the Ship
From address in your Web Profile, you must enter in the "Ship To" information
here. Keep in mind that fields with a yellow bar beside them are mandatory
fields.
Press "Review and Confirm" This will bring you to the "Ship To" Confirmation
screen.
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From this screen ensure that all the information in the order list, on the
pre-printed waybills, and in the "Ship To" section are all correct. If you need
to make any changes, click the "Edit" link in the sections that require
changing.
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If you want to be emailed with the details of this order plus the confirmation
number, put a check mark in the "Please send me a notification email about this
order" box.
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If all the information is correct, press the "Ship Supplies" button.
This will bring you to the confirmation page which will have your order number.
Write this order number down for future purposes.
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E-Billing is a free electronic feature version of invoicing that is faster and
cleaner than traditional paper invoicing. Loomis Express offers three different
e-Bill formats: Standard, Express, and e-Image. You have the option to choose
e-Billing based on your needs!
To help you choose the format that best suits your needs, please see below to
download sample formats:
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Loomis Express E-Bill Info Guide -
Download now
(PDF)
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How to Import An E-Bill Into Excel: Tutorial Guide -
Download now
(PDF)
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E-Bill Standard Guide: Descriptions of the Columns in E-Bill Standard -
Download now
(PDF)
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E-Bill Express Guide: Descriptions of the Columns in E-Bill Express -
Download now
(PDF)
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Excel Header File for E-Bill Standard -
Download now
(Excel format)
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Excel Header File for E-Bill Express -
Download now (Excel format)
To sign up for e-Billing, e-mail us at
ebilling@loomis-express.com. Please provide your account number, email
address, sending method (emailed, Website or FTP,) and the e-Bill format you
prefer to receive. Please allow 5 business days for processing. You will be
notified via email once the set up is complete.
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Username and password depends on the e-Billing method requested:
- E-mailed e-Billing:
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E-billing that is sent to you by email requires no username or
password.
- Website e-Billing:
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E-Bills that are downloaded from the site require a username and
password. It will be sent to you via email once the set up is complete. This
method is available by request only.
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Yes! And it saves you money. The fee associated with a paper invoice is waived
when you sign up for e-Billing, if applicable.
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There are three types of e-Billing:
- E-Image:
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E-Image is a replica of the paper invoice in Adobe Acrobat PDF format.
- E-Bill
Standard:
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This format is the most detailed invoice format available from Loomis Express.
If you need to analyze each shipping transaction to the smallest detail, this
format is for you. It is a comma delimited text file that can be imported into
Excel or a database program.
- E-Bill Express:
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A simplified version of the Standard format. Recommended if you don’t need all
the charge detail, but still need your references, cost centres, and shipment
information.
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E-Bills can be delivered to you via email, uploaded to the Loomis Express
website, or FTP depending on which type of e-Billing format you are requesting.
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Standard and Express can be provided by email, website, or FTP.
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E-Image can be provided by email or website.
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No. Please choose one delivery method that best suits your needs. You can
always request to change the delivery method later. Just send an email to
ebilling@loomis-express.com.
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Download our e-Bill Tutorial Guide
here.
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Log in here
first.
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Once logged in, you will see files that are named by date (ex. 20110708.txt.)
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With your mouse, right click then `Save Target As’ over the desired date.
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The e-Bill file will then download to your computer.
Note: This is specific to users who requested to download e-Billing from our
website only.
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E-Billing is uploaded to an FTP server, and FTP access varies from company to
company. Please make sure your System Administrator has given your system
permission to access FTP folders and ensure there is no firewall blocking FTP
access. Below are some tips:
Tip #1: Open Internet Explorer, click on Tools, then Internet Options.
Click on the `Advanced’ Tab. Scroll down the check boxes until you see `Enable
FTP Folder.’ (The wording varies between Internet Explorer versions.) Make sure
that it is checked. Then click `Apply’ then `OK.’ Try logging in again.
Tip #2: Open Internet Explorer, click on Tools, then Internet Options.
Click on the `Connections’ Tab then click on the `LAN Settings’ button. Under
`Proxy Server’ uncheck the box that says `Bypass the Proxy Server for Local
Addresses.’ Then click `Apply’ then `OK.’ Try logging in again.
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Email us at
ebilling@loomis-express.com
with your contact details, account number(s) and implementation timeline. An
EDI specialist will contact you about the EDI partnership. Loomis Express
offers EDI 110 (X12 v4010) invoicing to all partners who are EDI-capable.
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To convert the text file into an excel spreadsheet, you will have to do the
following.
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Open up Excel.
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From the “File” menu choose “Open”.
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In the “Files of type:” drop down menu found at the button of the browsing
window, choose “All Files (*.*)”.
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Browse to the e-billing file. And click “Open”.
The Text Import Wizard will appear.
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In the Text Import Wizard first step choose Delimited and click “Next”
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In the second step, put a check mark in the box next to “Comma”.
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Click on Finish.
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This will open the file into a spreadsheet format.
Next you will have to resave this file in the proper excel spreadsheet format.
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From the “File” menu choose “Save as”.
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In the “Save as type:” drop down menu, choose Excel Workbook (*.xls).
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Browse to the folder you wish to save this file, and press Save.
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e-Returns is a way for you to schedule a shipment to be picked up anywhere in
Canada and have it delivered to anywhere else in Canada. Ideally, it is used to
bring packages back that have been sent to an incorrect address or that aren’t
wanted at their current location.
Filling out an e-Returns request is a simple procedure. It’s very similar to
creating a domestic shipment, except here you have the added task of choosing a
pickup location as well as add the date and time the package will be ready.
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All the fields in this section are mandatory.
First and Last Name
Enter in your first and last name.
Email
You must enter an email address. When you submit this e-Returns request, an
email will be sent to this address confirming the request has been processed.
Return Authorization #
Much like the reference number in a normal shipment, this field is an open
field. In other words, you can fill in anything you like. For example, you
could put in "returnformarkatsales21" or "5554445451."
This number is used to identify this particular e-Returns. It is also used for
tracking purposes. So it is important to use some sort of identifier you will
recognize later and to store this number for your records.
When tracking an e-Returns using this number, keep in mind that "Return
Authorization Number" must be selected from the drop down menu.
It is a mandatory field, so even if you do not want to use it, you will still
have to put something in it.
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This is the final destination of the package. Normally you would put your own
address in here, but it is not a must. You can send this package to anyone in
Canada.
Please keep in mind, we don’t send any shipments to a P.O Box address.
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This is the location that currently has the package which you wish Loomis to
pick up.
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In this section, you choose the service type (Loomis Express 9:00 etc..) and
Value Added Services such as Saturday Delivery, Residential, or Dangerous
Goods. (See
Ship a Package for more information.)
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Fill in the number of pieces to pickup, the measurement system (imperial or
metric), and then fill in the package details including the weight and
dimensions.
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Put in the Date and Time the shipment will be ready for pickup. Loomis will pick
up the packages on the date requested and the time entered.
Please note the earliest Loomis can pick up a package is the day after your
request if submitted after 5pm.
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Press "Review and Submit". Before the request is sent, Loomis gives you the
opportunity to check and ensure the information you have entered is correct. In
the review screen, if you see that there are some changes to be made, click on
any of the "edit" links. These will bring you back to the previous page where
you can make necessary changes.
If you are satisfied with the information you have supplied, press the "Submit"
button.
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Loomis Express will also send you an email to the address you supplied in the
Requestor section. It will have all the e-Returns details including the Return
Authorization #.
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Loomis Express will keep a history of the last few e-Returns you have created.
The e-Returns History List
All your past e-Returns requests are listed by Authorization Number.
Viewing the Details of a Previous e-Returns
Click on the Authorization Number to bring up the details of that particular
e-Returns.
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Loomis Express will make an attempt to pick up the package. If the driver cannot
pick up the package, you will have to reschedule the pickup.
Enter the e-Returns Waybill Number
You must enter in the e-Returns Waybill Number.
This will have been emailed to you when you first created the e-Returns.
Then press "Find."
Confirm the Information
You will be brought to a screen where you can verify the pickup information and
packaging information.
Re-Enter Shipment Ready Details
Re-enter the date the package should be picked up, and the earliest time the
driver should appear.
Press "Reschedule e-Returns."
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You can track packages in three ways. You can track using the Waybill Number,
the Reference Number, or the Return Authorization Number.
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Put the waybill number or numbers in the Waybill Numbers box. You can put up to
twenty five different waybill numbers. Separate each waybill with a comma.
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Press the "Track by Waybill Number" button.
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This will bring you to the Shipment Results Page.
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Put the reference number in the "Reference Number" box.
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Press the "Track by Reference Number" button.
Reference Number List
Because the reference number is user defined, there will be many cases where
reference numbers will duplicate. When you track by reference number, because
of the possibility of duplication, WebShip will give you a list of all the
shipments using that particular reference number to choose from. It will list
the reference number, the ship from and the ship to company names.
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Choose the shipment that is yours.
This will bring you to the Shipment Results Page.
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Put the Return Authorization Number in the “Return Authorization Number” text
field. (The Return Authorization Number is a number created when making an
E-returns. See E-returns for more information.)
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Press the “Track by Reference Number” button.
Reference Number List
Because the return authorization number is user defined, there will be many
cases where numbers will duplicate. When you track by return authorization
number, because of the possibility of duplication, Webship will give you a list
of all the shipments using that particular return authorization number to
choose from. It will list the return authorization number, the ship from and
the ship to company names.
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Choose the shipment that is yours.
This will bring you to the Shipment Results Page.
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Listed here are the scans of each package associated with that waybill,
reference or return authorization number. For example, if you have a shipment
of three pieces, and you search for this shipment by its reference number, all
the pieces will show up, each having a list of scans.
Loomis lists the time, date and location for each scan.
Loomis also lists the Proof of Delivery (POD) with each package.
When you click this link, you will be given the shipment details including the
ship to and ship from information as well as the signature of the person who
received the shipment.
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From the rate screen, you can either use the Rate Calculator to calculate a
rate for any shipments; you can download the Points of Service listing, which
gives a listing of all the points in the world we ship to; or you can download
Tariff Rates for any particular province.
Below is the list of the sections you have to fill out with a brief description
of each.
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If you are not logged in to your Web Profile, the Rate Calculator will only
give you Tariff rates.
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Put in the postal code of the pickup location.
Usually it will be the same as the Ship From postal code in your Web Profile.
However, if you are calculating the cost of an e-Returns, the postal code
should be of the location the package is going to be picked up from.
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Fill in the information of the delivery address. For Canada, you need the
province and the postal code. For US, you need the city, state, and zip code.
For international destinations, you will need the country and the postal code.
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Because Loomis Express rates by the weight and not the piece amount, you only
have to enter in the entire weight of the shipment.
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If you only have the dimensions of the package, or you think the weight
calculated by the dimensions is going to be greater than the real weight, yet
you don’t have the means to figure this weight out, you can use the Weight
Calculator Loomis supplies.
Package Type
Choose the either Box or Tube from the drop down menu.
Service
The dimensional weight is calculated differently with each service. Select from
the following services:
- Domestic Services:
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Loomis Express Domestic 9:00
Loomis Express Domestic 12:00
Loomis Express Domestic 18:00
Loomis Ground - US Services:
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Loomis Express 10:30
Loomis Express Worldwide
Loomis International Ground - International Services:
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Loomis Express 9:00
Loomis Express 12:00
Loomis Express Worldwide.
Unit of Measure
Choose Imperial (pounds and inches) or Metric (kilograms and centimeters.)
Dimensions
- For Boxes:
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If you chose Box from the Package Type drop down menu, you will need to put in
the length, width, and height of the package.
- For Tubes:
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If you chose Tube from the drop down menu, you will need to put in the diameter
of the tube.
Press the "Set" button to bring the information back to the rate calculator
page.
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Cubing is a process that all courier and transportation companies use to ensure
that rates charged for light and bulky shipments are adequate enough to cover
the cost of the space it occupies on our planes and vehicles. Your shipment
will be priced according to whichever is heavier – the actual weight or the
cubic weight of the shipment.
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Calculate the volume of the package by multiplying, in inches, the length by
the width by the height.
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Divide the volume by 1,728 (1 cubic foot).
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Multiply this answer by the cubic factor of 15 to determine the cubic weight.
(A standard "cubic factor" is used by Loomis Express to best represent the
weight of each cubic foot of space).
- Cubic Weight Formula:
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(length x width x height) ÷ 1,728 x 15 = cubic weight in pounds
- Formula used
for calculating cubic weight using the example shown:
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30" x 17" x 12" = 6,120
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6,120 ÷ 1,728 = 3.54
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3.54 x 15 = 53.1 lbs.
53.1 lbs. = cubic weight in pounds
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Service Type
The dimensional weight is calculated differently with each service. Select from
the following services:
- Domestic Services:
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Loomis Express Domestic 9:00
Loomis Express Domestic 12:00
Loomis Express Domestic 18:00
Loomis Ground - US Services:
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Loomis Express 10:30
Loomis Express Worldwide
Loomis International Ground - International Services:
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Loomis Express 9:00
Loomis Express 12:00
Loomis Express Worldwide.
Value Added Services
Select any of the extra services you wish to apply to the shipment.
Value of the Package
If you want to protect the package, put the package amount in this field.
WebShip will calculate the cost of protection based on the amount you enter
here.
e-Returns
If you are doing an e-Returns rate inquiry, make sure this is checked. Loomis
charges a small fee for this service.
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When you press "Display Rate", an extra window will pop up with the rate
information.
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If you need to find the nearest branch, you can use the Drop-off Locator.
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Click on one of the provinces.
This will take you to a list of all the drop-off locations and branches in that
province.
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