Claims must be submitted at Point of Origin, meaning the shipper must claim if the shipping fees were paid by that company. Otherwise the Account charged for the shipment fees has the right to claim.
Damages must be reported to the local Loomis Express office within 48 hours of receiving the damaged Goods.
The claim for Lost or Damaged Goods must be submitted within 30 days from the date the shipment was picked up by Loomis Express.
Claims should be submitted within the 30 day time limit even in the case where a search for a lost parcel is in progress.
Payment will be considered in the amount of $100.00 USD if the item was not insured at the time of shipping.
Contact Loomis Express International Claims: 1-866-223-8319.